At Big Lion Furniture, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when visiting our website or placing an order with us.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide when you:
- Place an order
- Contact our customer support team
- Subscribe to updates or promotional communications
- Submit inquiries through our website
The information we collect may include:
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment information
- Order history
- Any information you provide when communicating with us
We may also automatically collect certain technical information, including your IP address, browser type, device information, operating system, and website usage data to help improve our services.
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Arrange shipping and delivery
- Provide customer support
- Respond to inquiries
- Send order confirmations and shipping updates
- Improve our website, products, and services
- Prevent fraudulent or unauthorized transactions
- Comply with applicable legal obligations
Payment Information
Payments are processed securely through trusted payment providers. We do not store or have direct access to your complete payment card information.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve website performance, remember your preferences, analyze website traffic, and provide a better shopping experience.
You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.
Information Sharing
We do not sell, rent, or trade your personal information to third parties.
We may share limited information only when necessary with trusted service providers that help us operate our business, including payment processors, shipping carriers, website hosting providers, and technical service providers. These providers may use your information only to perform services on our behalf.
We may also disclose information if required by law or to protect our legal rights.
Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, disclosure, or alteration. While no method of electronic transmission or storage can guarantee absolute security, we continuously work to safeguard your information.
Data Retention
We retain personal information only for as long as necessary to fulfill orders, provide customer support, comply with legal obligations, resolve disputes, and maintain business records.
Your Privacy Rights
Depending on your location and applicable laws, you may have the right to request access to your personal information, request corrections, request deletion of eligible information, or object to certain processing activities.
We will respond to eligible requests in accordance with applicable privacy laws.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.
Third-Party Services
Our website may use trusted third-party services to support payment processing, shipping, website functionality, analytics, and security. These providers process information only as necessary to perform their services.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates become effective immediately upon publication on our website.
Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us.
Address: 5959 Triangle Town Blvd #2179, Raleigh, NC 27616, United States
Phone: +19844590223
Email: contact@biglionfurniture.com
Business Hours: Moday to Saturday: 10 AM – 8 PM, Sunday: 12 PM – 6 PM (GMT-05:00) Eastern Standard Time (New York)
